Quality Policy
Inarea is an Italian and independent entity with several years of international experience in the field of design. We are ‘third-party dreamers’ because we give expression – both form and content – to the client’s vision of the future, working together.
We are a community first, before being a company. The sense of participation and sharing forms the foundation of each individual’s awareness of being fully engaged in everything we do. It is an organizational model inspired by the world of bees, insects with extraordinary abilities that, since the dawn of civilization, have symbolized diligence, solidarity, and integration.
We want to help our clients enhance their uniqueness with a ‘plural’ approach through various design disciplines.
The image and business of Inarea are essentially driven by the highest satisfaction of the needs and requests of its clients and stakeholders.
The kThe factors influencing the satisfaction of its clients’ needs are identified in the following components:ey factors influencing client satisfaction are:
• expertise and awareness of Inarea’s staff;
• expertise of Inarea’s suppliers and/or consultants;
• efficiency and effectiveness in managing consulting and project support services for clients;
• management of business-critical risks and promotion of a risk-aware culture among all stakeholders;
• compliance of Inarea’s results and processes with the specifications and the UNI EN ISO 9001:2015 standard.
Management takes all necessary measures to ensure that the Company’s Quality Management System is properly understood, implemented, and reviewed at all levels of the organization.
Inarea adopts the principles set out in the UNI EN ISO 9001:2015 standard, in the belief that quality projects generate services capable of meeting the needs of its clients and stakeholders.
Activities carried out in accordance with the Quality Management System allow human resources to feel actively involved in the organization and, as a result, be satisfied, motivated, and efficient, leading to greater cost savings, fewer problems, and an enhanced capacity for innovation within the company.
The administrators have established the following strategic objectives to be pursued by the company through its management system:
• Identify and analyze the needs, expectations, and requirements of the client, convert them into actions, and respond to them effectively;
• Serve as a market reference in branding by providing consulting services for the strategic positioning of companies and organizations.
• Foster an operational network of local expertise capable of providing complementary services (packaging, retail, industrial design, type design, digital design, brand behavior, sound design, Information and Communication Technology, etc.), thereby enabling international development;
• Establish partnerships with various stakeholders to enhance expertise and knowledge in disciplines that contribute to integrating the “plurality” of our design;
• Increase the “plurality” of skills and knowledge (e.g., type design, sound design, etc.) of those working at Inarea through dedicated internal training programs that also involve the organization’s partners;
• Launch commercial activities in other international markets where potential clients have greater financial capacity and view “design” and the consolidation of their business as an investment in the growth of their organization;
• Adopt a new business model that, based on a “high-level” strategy, facilitates entry into new business areas.
In order to pursue the above objectives, Inarea delegates:
• agli amministratori, la responsabilità e l’autorità di predisporre un Sistema di Gestione atto a perseguire gli obiettivi strategici definiti nel presente documento, di relazionare annualmente all’Assemblea dei Soci sul perseguimento o meno degli stessi, incluse anche le proposte per il miglioramento;
• to the Quality System Manager, the responsibility and authority to draft company procedures, conduct internal audits, report annually to the administrators on Quality performance, verify the correct implementation of all other self-control system tools, including proposals for improvement;
• to the Functional Managers, the responsibility and authority for applying the Quality Management System within their areas of competence, with the obligation to provide an annual written report to the administrators on Quality performance in their respective areas, including proposals for improvement.
All staff are required to prepare annual Quality programs and reports aimed at achieving the strategic objectives set out in this communication.
To this end, management commits to providing the necessary resources within the available budget and delegates to the President the authority and responsibility to make annual proposals regarding resource requirements.
Date 09/09/2022
The President
Antonio Romano